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Housing Benefit and Council Tax Reduction

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Housing and Council Tax Reduction are national welfare benefits which are administered by the Council on behalf of the Department for Work and Pensions and the Welsh Assembly Government.

It is estimated that as many as one in three people who could get money off their Council Tax bill are missing out.


What are Housing Benefit and Council Tax Reduction for?

  • Housing Benefit is financial help for people on a low income to help them pay their rent.

  • Council Tax Reduction is financial help for people on a low income to help them pay their Council Tax and is based on the circumstances of the person who claims benefit and their household.

Both Housing Benefit and Council Tax Reduction can be paid at the same time to someone who pays Council Tax.


Who can apply for Council Tax Reduction?

Anyone who is responsible for paying Council Tax for the property that they live in. That is, the person named on the bill, or their partner.

If you have more than £16,000 in savings/capital, you will not normally be entitled to Council Tax Reduction.

Apply for Council Tax Reduction


Who can apply for Housing Benefit?

Anyone who is liable to pay rent for a property which they (or their partner) occupy as their home. In certain circumstances, someone other than the liable person or their partner can apply for Housing Benefit. If you are not the person named on the tenancy agreement as being liable for the rent on your home but you are the person who actually pays the rent, please contact us to discuss whether you may be eligible for benefit.

If you have more than £16,000 in savings / capital, you will not normally be entitled to Housing Benefit.

Apply for Housing Benefit


Are you claiming all you should be?

The Benefits Welfare Help and Advice Team in Swansea aim to help people maximise their income and claim all the benefits they are able to claim.

If you would like a calculation for Housing Benefit or Council Tax Reduction you can contact the Welfare Help and Advice Team:

Telephone us on: 01792 - 635885 (If our lines are closed, you can leave a message and we will ring you back).

Visit us in: The Contact Centre, The Civic Centre, Swansea SA1 3SN - Monday to Friday 8:30 - 4:45

e-mail us at: NewClaims4Benefits@swansea.gov.uk

If you want to make an enquiry about an existing claim for Housing Benefit and/or Council Tax Reduction , please ring our Customer Services Team on 01792 635353.


Is everyone who applies for Housing Benefit and Council Tax Reduction entitled to assistance?

The simple answer to this is no but often people who think they would not be entitled to benefit find out that they are. Housing Benefit and Council Tax Reduction are not just for people who are unemployed. If you are on a low income, even if you are working, you may be entitled to some benefit.

Visit the Welfare Help and Advice Team's website for more information about whether you might be eligible for benefit.


Passport to Leisure

The Passport to Leisure scheme allows Swansea residents who are on a low income discounts of up to 60% at a wide range of council run sports and leisure venues. Also a selection of private companies throughout the city will offer similar reductions.

People who receive Housing Benefit and/or Council Tax Reduction would be entitled to discounts under the scheme and more information can be found at Passport to Leisure Scheme.


Wales Interpretation and Translation Service (WITS).

If our customers need to speak to us in another language we can use this service to talk to them about their benefit claim. WITS can provide linguistic services in foreign languages, Welsh and British Sign Language (BSL).


National Fraud Initiative - Fair Processing Notice

The Fair Processing Notice explains what the Council is required to do in respect of data matching exercises intended to prevent fraud and how you could be affected.





© 2014 City and County of Swansea
Civic Centre, Oystermouth Road, Swansea. SA1 3SN. Tel: 01792 636000 Fax: 01792 636340