Tenancy Support Unit

The City and County of Swansea has set up a support unit to provide advice and support to those who need it most.

This service is available to all residents, including tenants of housing associations, local authority or private landlords and even owner occupiers. If you think you, or someone you know, needs support and would benefit from some help and advice, we can match specific support needs with support providers from the Tenancy Support Unit.

What can we help with? Contact the TSU

The Tenancy Support Unit (TSU)

Need help to manage your home?

Sometimes, when you are having problems or when things go wrong, you need a helping hand from people who understand and who have the right skills and contacts.

Whether you are moving to a new home or just not coping well in your current accommodation, the Tenancy Support Unit may be able to offer you help and guidance.

Our services are free and available to council tenants, housing association tenants, home owners and people who are privately renting within the City and County of Swansea.

We can help with:

- Accessing benefits and looking at benefit maximisation
- Advice on budgeting and debt management
- Obtaining essential household items
- Assisting to arrange repairs and maintenance
- Understanding tenancy and mortgage agreements
- Resolving difficult housing issues, for example rent arrears or neighbour nuisance
- Accessing training, education or volunteering opportunities
- Finding a GP and using healthcare services, social services or other council services
- Setting up and maintaining gas and electricity accounts and explaining the different ways of paying
- Promoting self confidence and self esteem
- Life skills, being independent and staying safe at home
- Accessing social and leisure activities
- Overcoming drug and alcohol abuse
- Providing support for people experiencing domestic abuse
- Coping with a mental or physical disability

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Who decides what support I need?

You do.

You will work with your Support Worker to agree a support plan that sets out what you want to achieve. The support plan will say who will do what, how you will get the support, and for how long.

When you and your Support Worker agree that you no longer need support, it will stop and the support will go to someone else who needs it.

How do I access the service?

If you or someone you know needs help to maintain their tenancy/home for whatever reason you can make a referral by simply completing the attached referral form.

We accept self referrals and also referrals from other agencies on behalf of a client who needs support.

For further information, contact us at:

Tenancy Support Unit
71 Creswell Road
Clase
Swansea
SA6 7LA

Tel: 01792 774360 / 774320

Fax: 01792 515203

Email: clare.james3@swansea.gov.uk

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