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Website URL : http://www.swansea.gov.uk/index.cfm?articleid=10967

Council signs first phase of eGovernment deal

Swansea Council and Capgemini UK have signed the £64-million first phase of an £83 million contract to launch the biggest eGovernment programme in Wales.

image depicting Picture of Civic Centre

The 10-year eGovernment contract will transform the way the Council operates and will greatly improve efficiency by using the latest technology and modern working practices.

The Council has joined forces with leading consulting and technology company Capgemini in a ground-breaking deal to launch this first phase of Wales's biggest and most ambitious eGovernment programme.

The contract was signed by Deputy Chief Executive Bob Carter on December 30 on behalf of the Council.

Mary Jones, the Council's Cabinet Member for Top.Performance and eGovernment, said, "Our eGovernment programme is a massive investment in the future of the Council and our customers. We will create a more modern and efficient organisation that meets the needs of all our customers.

"We will introduce world-class IT systems and new working practices which will save millions of pounds each year by replacing out-dated systems that currently cost us time and money.

"We expect to save millions of pounds during the 10-year contract which means the programme pays for itself - the people of Swansea will have a modern and efficient council providing better services without any extra cost.

"We are delighted to be leading the drive in Wales to improve council services. I am sure that other councils will look at Swansea and follow our lead."
In the first phase Capgemini UK plc will design and build new world-class IT systems and help introduce more efficient working. In addition to designing and building the new IT systems, Capgemini will also run them on an outsourced basis for the next 10 years, along with the majority of the council's existing IT systems.

The second phase of the programme, which is expected to roll-out later, will transform customer access to services via a new call centre, new face-to-face customer contact centre extended opening hours and state-of-the-art 24x7 Internet services
Mark Porter, Chief Executive Officer of Capgemini UK plc, said, "The Swansea eGovernment programme is widely considered to be a flagship programme of business and technology transformation, and we are thrilled to be confirmed as the Council's partner in this hugely exciting and ambitious venture."

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