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Understanding your Housing Benefit notification letter

Every time your benefit claim is calculated you will be sent a Benefit Decision Notice with a Statement of Reason letter attached.

The PDF Document Statement of reason (PDF, 1MB)Opens new window will give details of what amounts have been used when calculating your Benefit and how the claim was calculated step by step.

The PDF Document Benefit decision notice (PDF, 2MB)Opens new window on the front page is a summary of the calculation with details of:

  • The amount of benefit you are entitled to
  • Any deductions to reclaim overpaid benefit or to reflect the contribution that any adults who live with you, but who are not part of your benefit household, have to make towards your housing costs. 

Your Benefit Decision Notice contains a lot of information which we are required to include by law.

The PDF Document Back page of the letter (PDF, 5MB)Opens new window provides a summary of the benefit process and information regarding what to do if:

  • you think we have calculated your benefit incorrectly
  • your circumstances are different to what is on the Benefit Decision Notice

The links above should help you to understand your Benefit Decision Notice however if you have any further queries please contact us on 01792 635353. To discuss the calculation select option 1 from the automated menu or to inform us of a change in circumstances select option 3.  We welcome calls in Welsh.

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