Search site
Cymraeg

Tenant Groups

Here you will find details of the groups that currently exist and that tenants can become involved in.

City and County wide groups

These groups deal with issues that relate to a specific service area e.g. repairs. They usually consist of about 10 tenants who focus on a particular part of the housing service. The key groups are:

Tenant Consultative Panel - This panel meets to discuss a wide range of 'high level' issues that affect tenants on a city and countywide level. The panel is sometimes used as a 'sounding board' with key housing service staff running new ideas and initiatives past the group, to gain an understanding of tenants' views regarding a specific issue. In addition a Tenant Consultative Panel database is maintained, containing the names of tenants who are keen to offer their views on issues usually via postal questionnaires.

Building and Repairs Group - This group meets quarterly and focuses on the Authority's 'day to day' repairs service and in particular customer satisfaction in relation to this service.

Estate Management and Caretaking Panel - This group meets quarterly do work though an action plan created by the Tenants Consultative Panel, which focuses on the estate caretaking service and issues affecting the tenants on the estates.  The group discusses the Estate Management and Caretaking newsletter at the meetings - PDF Document Estate Management and Caretaking newsletter October 2016 (PDF, 589KB)Opens new window

Sheltered Housing Representatives Group - Tenant representatives from the Authority's sheltered housing complexes meet with the Sheltered Housing Manager on a quarterly basis to discuss key issues that affect specifically sheltered housing tenants.

Open House Feedback Group - This is a small group of tenants that meets to provide valuable feedback about the quarterly tenants' magazine, 'Open House'. They also help to develop ideas for future editions which include suggestions about layout, design, content and articles.

Housing Disability Forum - This correspondence group comprises of over 80 disabled tenants and carers. The group raise housing issues as well as general city wide issues such as transport and access. Members receive quarterly reports and updates and can request information. The group also works in partnership with Swansea Disability Forum who campaigns for the rights of disabled residents.

Tenant Steering Group - The membership of this group is made from nominations from the Tenant Consultative Panel.  It is their role to oversee the work of the Local Tenant Participation Strategy

Leaseholder Panel - This group meet to discuss issues affecting leaseholders e.g. service charges, building insurance and maintenance issues.

Annual Network Meeting

The Annual Network Meeting provides the opportunity for representatives from each of the City and Countywide groups, to come together and share their experiences, ideas and groups' progress.

At the last meeting in December 2015 each group provided an update on their progress. Feedback was positive and work plans were agreed for the next year.  

In addition, the tenants who attended the Tenant Participation Advisory Service (TPAS) Cymru Annual Conference gave feedback on the workshops and seminars that they attended.  

Another Network meeting will be held in 2016.

Local estate groups

These groups are aimed at people who want to discuss, influence and be consulted on issues that affect their community.

There are a number of ways tenants can become involved with local issues. 

Formal Tenant and Resident Groups - Tenants and residents can establish formal groups to represent the views of their community. Groups need to satisfy a number of criteria which includes having a minimum number of tenants attending meetings and having an elected committee. Groups that satisfy the list of criteria are eligible for financial support from the Authority, depending on the number of properties within the boundaries of the association. If you are considering setting up a formal group, contact the participation officer who can offer you practical advice, training and support.

Informal Tenant and Resident Groups  - Often tenants do not wish to set up a group that has a high degree of formality associated with it. Informal groups are still actively supported by the Authority's Participation Officer and can organise local events such as litter picks and social events. If you are considering setting up an informal group, contact the participation officer who can offer you practical advice, training and support.

Other Community Groups - There is a Communities First programme in Swansea which is delivered across 5 Communities First Cluster Areas; you can get involved and find better ways to save money, learn something new, get your children involved in new activities, improve your health or just make new friends.

If you would like more information on these groups, please contact the Participation Officer, Alison Winter on 01792 635043, 0777 5221453 or email:  alison.winter@swansea.gov.uk

Powered by GOSS iCM