If you need advice or have a problem with goods or services that you have purchased you can find guidance on our Consumer advice pages. If you need further help then please contact the Citizens Advice Consumer helpline.
The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. Visit www.adviceguide.org.ukOpens new window or call the Citizens Advice consumer helpline on 03454 04 05 06. The service is available from 9 am to 5pm on weekdays and there is a Welsh language service for Welsh speakers on 03454 04 05 05.
Trading Standards services nationally work in partnership with the Citizens Advice Consumer helpline and receive referrals from the consumer helpline where the complaint concerns a breach of Trading Standards law.