Search site
Cymraeg

Easier and quicker ways for you to pay for council services

Swansea citizens are now paying for more council services online - and will soon be making quicker in-person payments thanks to new self-pay kiosks in the Civic Centre.

Civic Centre

Swansea citizens are now paying for more council services online - and will soon be making quicker in-person payments thanks to new self-pay kiosks in the Civic Centre.

Residents will be able to use the council's Payment Point touch-screens to pay bills by debit or credit card, cash or cheque.

They will be able to pay regular bills such as Council Tax, Business Rates, Housing Rents and Council Invoices as well as many more.

The state-of-the-art machines will complement the rollout of chip and pin terminals across council departments and of online self-service payments where residents can pay at any time. More info: www.swansea.gov.uk/payments.

The industry-standard payment kiosks are to be installed in the Civic Centre entrance hall; they are similar to those seen in banks and railway stations and are due to be unveiled in late October. They will handle tens of thousands of transactions every year.

Coun Clive Lloyd, Cabinet Member for Service Transformation and Business Operations, said: "Our Payment Points are part of a drive to transform the council in line with the modern needs and expectations of the public.

"They will make life easier for the public and council staff. The kiosks will be bilingual and accessible to customers of all abilities. We have spoken to members of the public, including representatives of vulnerable groups, to hear their views."

The Payment Points, which provide a receipt and give change in notes and coins,  meet all relevant security standards. In the meantime, all the council's chip and pin terminals will have additional security features so card data is as handled as securely as possible.

Housing Rent and Council Tax customers with our plastic reference cards will be able to save time by scanning them at the kiosk. Many of the council's future bills will feature bar codes which can be scanned too.  

The Payment Points replace two cashier windows in the Civic Centre entrance hall. Visitors will still be able to enjoy personal interaction with council staff thanks to council floor walkers who are fully trained to help.  

The changes will allow the council to free up staff time to carry out other essential back office work; no jobs have been lost due to the change.

Look out for further news about the Payment Points on the council website and social media platforms.

Did you know?

* Swansea Council took 189,499 card payments in the 2016-17 financial year. Of these, 68,285 were carried out online by the public - 11% up on the previous year.

* The council's Civic Centre cashier windows took 43,129 payments in the 2016-17 financial year. Of these, 7,337 were made by card - 15% up on the previous year.

PDF Document KioskFAQs E (PDF, 184KB)Opens new window


Powered by GOSS iCM