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Frequently asked questions about concessionary bus passes

What proof of eligibility is required?

Please provide proof that you are a permanent resident within Swansea with one of the accepted forms of identification:

  • Council tax bill
  • Utilities bill (e.g. electricity, gas or phone bill)
  • Council rent book
  • Bank statement
  • Retirement pension book

Applying if you are 60 or over 

For men and women aged 60 years and over, one proof of date of birth must be shown along with one proof of residency as listed above. The following forms of identification are accepted as proof of age: 

  • Pension book
  • Birth certificate
  • Driver's licence
  • Passport

Applying because of a disability

For those automatically entitled to a bus pass the applicant must be in receipt of one or more of the following state benefits:

  • Personal Independence Payment (PIP) with 8 or more points for "Moving Around" or  12 points for "Planning and Following a Journey".       
  • Higher Rate Mobility Component of Disability Living Allowance (DLA) as advised by the Department of Work and Pensions (DWP)
  • Blue badge for car parking
  • War Pensions Mobility Allowance
  • An award under Tariffs 1-8 of the War Veterans Compensation Scheme (AFCS)
  • NHS Registration card or Social Services Registration letter stating the person applying is registered with one or more of the following disabilities:- severely sight impaired, sight impaired, profoundly / severely deaf, without arms or long term loss of use of both arms.

Applicants unable to drive due to their disability must provide a letter from the DVLA stating a licence application has been refused or an existing licence has been revoked.

If none of the above forms of identification can be provided please contact the Transport Team on 01792 636377 and ask for a Disability Eligibility Assessment form.

Applicants unable to drive due to their disability must provide a letter from the DVLA stating a licence application has been refused or an existing licence has been revoked for at least 12 months or more. 

How do I apply for a companion bus pass because of a disability 

A person is eligible to receive a companion bus pass where medical opinion advises that they are unable to make a journey by public transport themselves. 

However the effect of the disability need not be such that the bus pass holder will require the assistance of a companion on every journey.  The need for a companion bus pass must be verified by an appropriate qualified medical professional in accordance with an Authority's required assessment procedure.

A companion bus pass is automatically offered to a person registered as severely sight impaired or sight impaired  or to a wheelchair user.

To apply for a companion bus pass please contact the Transport Team on 01792 636377 and ask for a Disability Eligibility Assessment form.

Where can I use my bus pass?

A concessionary bus pass allows the bus pass holder to free bus travel on all local bus services throughout Wales, this includes the X10 Swansea to Cardiff service.  

Please note that the bus pass does not allow for free travel on the following:

  • Park & Ride services
  • National Express coach services
  • Megabus
  • Coach Excursions or Tours
  • Taxi Journeys
  • Community Car Schemes
  • Train Services
  • Flight excursions

What do I do if my bus pass is not working?

If your bus pass is not working you will need to surrender your bus pass to us for a few days in order for it to be re-tested for any faults. If the bus pass is found to be damaged or badly faded we will request a £5.00 fee.

If the bus pass is in good condition and found to be not working we will issue you a new bus pass free of charge. We will endeavour to send your new bus pass to you in the post within 5 to 7 working days.

Is there an expiry date on my bus pass?

There is no expiry date on the bus pass. It will automatically be renewed after a number of years with a replacement bus pass sent to your postal address.

It is essential therefore that you inform the Transport Team on 01792 636377 of a change in circumstances i.e. change of address.

How do I use a bus pass when making a journey?

The bus pass must be shown to the driver / conductor in order to qualify for free travel.

For buses with Smart Card equipment, the bus pass must be placed in close proximity to the ticket machine to electronically register the bus pass as valid.

Please note the bus passes are NOT TRANSFERABLE and are issued to allow free travel to the bus pass holder only. The bus pass cannot be used by the bus pass holder to purchase a ticket or pay the fare for another person.

If the bus pass is being used fraudulently it will be confiscated by the driver and returned to the Council. The Council reserves the right not to re-issue a bus pass if it has been used fraudulently.

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