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FIS Training - terms and conditions

Responsibility for the management of non-attendance has been transferred to the City and County of Swansea accounts receivable (AR) section.

The City and County of Swansea Accounts Receivable (AR) will issue an invoice of £50.00 per person per course for any non-attendance. The following may apply:

  • If within 28 days an invoice remains unpaid, the Accounts Recievable section will issue a reminder.
  • If after a further 14 days payment is still outstanding a court warning notice will be issued.
  • If the invoice remains unpaid following the issue of a court warning this will be considered a legal debt and will be subject to court action.
  • The Accounts Receivable section will issue all correspondence to the childcare/early years setting who will be ultimately responsible for making the payment.
  • Any outstanding payments will mean that the setting will no longer be accepted on future training courses.

Delegates attending all training courses will be expected to:

  • Be polite, courteous, respectful and honest at all times.
  • Turn up on time and stay for the duration of the course. It is not acceptable to request permission from the course facilitator to leave early on the day of training.
  • Actively participate, contribute to and demonstrate interest in course content.
  • Make all formal complaints in relation to the training programme in writing. Complaints should be factual, precise and constructive in nature and be forwarded to the Swansea Family Information Service within 10 days of occurrence.

Please be aware that the times stated on your confirmation are the minimum participation time required by the awarding bodies in order to award certificates and that trainers have the authority to refuse entry to delegates arriving more than 10 minutes late.

Similarly trainers have the authority to refuse certification for delegates leaving more than 15 minutes before the scheduled end time.

Childcare settings - Childminders, day nurseries, playgroups, out of school childcare clubs and groups of a similar nature will be expected to:

  • Complete the Terms and Conditions form within 2 weeks if booking over the telephone.
  • Complete the Training Needs and Analysis form.
  • Send no more than 2 delegates from the same childcare setting per course.
  • Make cancellations 10 working days before the course start date.
  • Agree to relinquish the £50.00 fee for failure to attend and late cancellation of place/s. A cancellation is exactly that, regardless of the severity of the issue.


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