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Frequently asked questions about DesignPrint services

We've gathered some of our most frequently asked questions to try and help you with any queries you may have.

1. I don't really know what I require.

DesignPrint staff are committed to customer service. Even if you do not wish to place an order with us we will be more than happy to discuss any print related issues you may have. In fact we would encourage you to discuss your requirements before you make any decisions on the type of print you require, we may be able to save you time and stretch your budget. DesignPrint is a service owned by the Authority and is therefore not here to make a profit.

2. I cannot come up with any ideas.

Don't try to design your own leaflet using an office application, such as Microsoft Word. Unfortunately this is not as good at print production as it is for office work. You could be wasting valuable time constructing a design yourself when a fully trained designer could be doing it for you. Come along with an idea of what you require, any pictures you have and if possible, the text on disk, and discus your requirements with a designer first hand.

3. What about the quality of my pictures?

The quality of pictures can sometimes let a brochure down. The better the picture the better the quality which we can print from it. However, it is better to use a picture which is relevant to the brochure so we can enhance or add an effect to a picture to improve it to a certain extent if required.

If you are not able to supply images DesignPrint offers a catalogue of stock images to enhance all types of publication. Though their relevance to a particular subject may be limited.

4. Can I use digital pictures?

Yes, by all means. But see point 3 for further details.

A further pitfall with digital pictures is screen resolution. The picture should be 300 dpi (dots per inch) at actual size when printed. This means if a picture is to be blown up to twice the size the resolution must also be twice the size at 600 dpi.
Please discuss this with a designer before taking the pictures if possible.

Images taken from the Internet are usually low resolution and are not suitable for printing purposes. They use may also have copyright issues. If in doubt it is better not to use them.

5. Can I check the job before it is printed?

You will receive a proof to check, and the proofing stage will continue until the job is completed to your satisfaction. When you are happy for the job to be printed, sign your name on the proof sheet provided and fax or send it back to your designer with the proof.

6. How long do I need to leave for DesignPrint to produce my job?

Even with the best intentions, it is easy to leave design and print as an after thought.
Contact one of our team if you need advice on timescales, Each design for each event is different, some ideas take longer to produce than others.

Remember in bilingual documents the translation can sometimes take time to produce and check.

 

If you have any other questions about our services then please contact us at designprint@swansea.gov.uk.

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