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Information for Carers in Swansea (Are You a Carer)

Is there someone who cannot manage without your help? Perhaps an elderly relative, a disabled child or adult, someone with drug or alcohol problems, someone with mental health difficulties or someone with a long-term health issue? If so, you are a Carer and you're not alone.

Are you a carer?

A carer is somebody who looks after a relative or friend who cannot manage at home without help because of mental or physical illness or disability and/or the effects of old age. The help they provide is unpaid.

This page has been written to give you an idea of the services which are available for carers in Swansea.

Most of the help received by people in society who need support comes from friends or relatives acting as carers. A substantial number of these are children and young people.

As a carer, you do a very difficult and demanding job. The physical and emotional demands involved in caring for somebody else can lead to strain, isolation and even illness (mental or physical). You need to have your own needs for help and support recognised.

The organisations listed on this page can all, in their different ways, help you in your caring role. Some of the things they can provide include:

  • Listening to you
  • Help with looking after yourself
  • Information to help you with caring tasks
  • A break from your caring role

If you are not sure where to start  Swansea Carers CentreOpens new window may be able to help you. You can contact them on 01792 653344.

The voluntary sector

The voluntary sector is made up of a large number of voluntary and charitable organisations which provide information and support of particular interest to carers. This includes information on particular illnesses or disabilities (e.g. disability equipment), welfare benefits, support groups, training, listening, advocacy or emotional support.

Swansea Social Services

Swansea Social Services provides information, personal support and social care services to people who are vulnerable and in need of support and/or protection.

Many of these services are intended to help support carers in their caring role. Carers legislation entitles carers over the age of 16 to have an assessment in their own right (a "carer's needs assessment"). This assessment is carried out by Social Services.

The health service

Abertawe Bro Morgannwg (ABM) Health Board provides health services for the people of Swansea.

These are provided locally by GPs, dentists, opticians and pharmacists. There is an increasing range of services offered by practice nurses.

ABM Health Board also provides hospital services as well as other community-based services and mental health services (e.g. Community Psychiatric Nurses).


Your local voluntary services

The organisations listed below are available to provide advice, information or support to carers.

Please note that not all organisations operate a 24-hour service.

Carers' Organisations

Children and Young People

  • Action for Children - 01792 299330
  • Contact a Family Wales - 02920 396624
  • Special Needs Advisory Project (SNAP Cymru) - 01792 457305
  • Swansea Bay Young Carers Service - 01792 761895
  • Swansea Parent Carer Forum (SCVS)  - 01792 544019
  • Ethnic Youth Support Team - 01792 466980

Learning Disability

  • Swansea Participation Project - 01792 474090
  • Swansea People First - 01792 466866

Mental Health and Dementia

  • Alzheimer's Society Swansea - 01792 531208
  • HAFAL Carers' Support - 01792 816600
  • MDF the BiPolar Organisation Cymru - 08456 340080
  • Mental Health Forum (SCVS) - 01792 544021
  • Swansea MIND - 01792 642999
  • CALL Helpine - 0800 132 737
  • Wales Dementia Helpline - 0800 808 2235

Older People

  • Age Cymru Swansea Bay - 01792 648866
  • Stroke Association (National Helpline) - 0303 3033 100
  • Parkinson's UK Cymru - 0844 2253774 

Physical and Sensory Disability

  • Wales Mobility and Driving Assessment Service - 02920 555130
  • DANSA Community Transport - 01639 751067
  • Swansea Disability Forum (SCVS) - 01792 544018
  • RNIB Helpine - 0303 123 9999
  • Action on Hearing Loss - 02920 333034
  • Dewis Centre for Independent Living - 01792 209055

Substance Misuse

  • AADAS (Abertawe Alcohol and Drug Assessment Service 18+) - 01792 642759
  • The Place (for young people) - 01792 472002
  • Wales Helpline DAN 24/7 - 0800 808 2234
  • Al-Anon Family Groups Helpline  -  0207 4030888

Other Useful Organisations

  • Cancer Information and Support (CIS) - 01792 655025
  • Care & Repair Swansea - 01792 798599
  • Citizen's Advice Bureau - 08444 772020
  • LASA Credit Union - 01792 643632 
  • Samaritans  - 01792 655999
  • Swansea Mobility Hire - 01792 461785
  • Terrence Higgins Trust Cymru - 01792  477540

Information about the Carers Allowance


Your local Social Services

Carers

Child and Family Services

  • Information, enquiries and referrals - 01792 635700
  • Child Disability Team - 01792 635180
  • Family Support Services - 01792 633888
  • Family Information Service - 01792 517222

more about  Support for children and families 

Older People and Disabled Adults

  • Information, enquiries and referrals - 01792 636519
  • Sensory Services Team - 01792 315969

more information for older people

more information for disabled people

Learning Disability Services

  • Community Support Team - 01792 614100

more information for Adults with a learning disability

Mental Health

  • West Swansea - 01792 517800
  • Central Swansea -  01792 517853
  • North Swansea -  01792 545780

more information about mental health services

Other Useful Social Services Contacts

  • Emergency Duty Team (out of hours) - 01792 775501
  • Adult Safeguarding (for concerns about abuse/neglect) - 01792 636854
  • Swansea Vale Resource Centre - 01792 785020

Other council services

  • Blue Badges - 01792 637366
  • Council Tax - 01792 635382
  • Housing Benefit - 01792 635353
  • Housing Renewals and Adaptation - 01792 635330
  • Housing Options (Office Hours) - 01792 533100
  • Hynt Scheme for Carers - 0344 255305

Your local health services

www.nhsdirect.wales.nhs.ukOpens new window

Primary Care

Lists and details of GPs (General Practitioners), Dentists, Opticians, Pharmacists, Nursing advice and health related information are available from:
NHS Direct Wales (24 hours a day) - 0845 4647

Community Health Services

Chiropody, Continence Advisory Service, family planning, speech therapy and children's audiology can all be contacted via Central Clinic on 01792 651501. If you want to contact any Community Clinics contact the Switchboard at Central Clinic. 

Hospitals

  • Cefn Coed Hospital - 01792 561155
  • Morriston Hospital - 01792 702222
  • Singleton Hospital - 01792 205666
  • Gorseinon Hospital - 01792 704184
  • Tŷ Garngoch - 01792 531200  

Community Health Council

Community Health Councils are commonly referred to as 'the local health watchdog'. 

Abertawe Bro Morgannwg CHC can be contacted on 01639 683490


Complaints and comments

Voluntary Organisations

  • Please contact individual organisations for their complaints procedures.

Social Services

  • Complaints Officer - 01792 637345

Health

Local Authority Housing

  • Customer Services Officer - 01792 635037

Swansea Carers Action Group

Swansea Carers Action Group involves representatives of the voluntary sector, health, housing and social services. This group works to improve support and services for all carers in Swansea.

Please ring the Social Services Strategic Management Support Unit on 01792 636693 to get in touch with Swansea Carers Action Group.

You should also use this number to order further copies of this leaflet or to obtain copies in other  formats.

Disclaimer:

While Swansea Carers Action Group is committed to working in partnership to improve services for carers, the inclusion of any given organisation in this leaflet should not be understood to imply endorsement of its aims, objectives and / or actions by any of the organisations involved. This list is not exhaustive. 

March 2015

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